The scarce supply of skilled programmers in today's corporate environment has caused
many new development initiatives to be delayed due to existing staff having to focus
their limited time on supporting and maintaining existing legacy applications. By
utilizing Kanhi maintenance & support services, clients are able to re-employ these
programming resources. Our three-phase (Planning, Transition and Service) methodology
for transferring application responsibility ensures proper knowledge transfer and
the service level expectations are set and agreed upon. Software maintenance & support
arrangements include RapidIT dedicating on site project management, to work directly
with the end users, and off-shore maintenance resources, to provide programming support
for fixes and change requests.
Kanhi provides maintenance services for Legacy and Midrange systems using a proven
methodology that benefits the customer in reduction of the maintenance costs and
increased productivity. Using high-speed voice/video satellite communication networks,
with the aid of Beepers and Mobiles to support resources Kanhi provides 24x7 customer
support. Changes to the system documentation are being updated regularly according
to the solutions of the maintenance requests. This helps the customer to make them
compliant with SOX guidelines and supports the system maintenance and up gradation
in future.
